SERVICE & SUPPORT

Tech Support

You can contact GE Sensing for help with your Kaye equipment. Just call the customer service department 978-437-1000 or 800-833-9438 (US & Canada). You can also email customer service: sensing@ge.com. From 8:30 a.m. to 6:00 p.m. EST, a staff of technical representatives is available to answer your questions and to schedule maintenance calls at your facility. After business hours, you can leave a message and we will get back to you the next business day.

Returning Equipment

When your Kaye equipment needs to be returned for calibration or repair, you will need to receive a Return Materials Authorization (RMA) number. Your RMA number, issued by our customer service department, is an important reference for turning your product around efficiently. When returning equipment to another service center, contact that location directly.

If you need a quotation on work to be done or need to obtain an RMA number, call our Customer Service department at 1-800-833-9438(US and Canada) or 978 437-1000.

When you receive your RMA, write the number on the outside of your shipping carton as well as on any paperwork sent. Also refer to this number when calling our customer service department with questions.

Service & Support - Authorized Service Centers

World Headquarters; United States
GE Sensing
1100 Technology Park Drive
Billerica, MA 01821
tel. +1 978-437-1000
fax +1 212-953-2569
e-mail sensing@ge.com